Privacy Policy | The Clean Crate Foods

Last updated: August 2026

At The Clean Crate, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

We collect information that you provide to us directly, including:

Personal Information: Name, email address, phone number, and shipping/billing address when you place an order.
Payment Information: Credit card details and payment confirmation (processed securely by our third-party payment gateways).
Account Credentials: Username and password if you create an account with us.

We also collect some information automatically as you browse:

Usage and Device Data: Pages viewed, links and buttons clicked, your device type and browser, and the approximate location derived from your IP address.
Advertising Data: The Meta Pixel records which pages and products you looked at, what you added to your cart, and what you bought, so we can measure whether our ads on Facebook and Instagram are working. Section 3 sets out exactly what we send to Meta.
Session Recordings: We use Microsoft Clarity to record how visitors move through the site — scrolling, mouse movement, taps and clicks — and to build heatmaps of which parts of a page get attention. This produces a replay of an individual visit, which we use only to find and fix parts of the site that are confusing or broken. Clarity masks the text you type into form fields before the recording leaves your browser, and we do not use recordings to identify you. Recording covers our own pages only; it stops when you are handed to our payment and checkout provider.

2. How We Use Your Information

We use your data to:

Process and deliver your orders.
Send order confirmations and shipping updates.
Respond to your customer service inquiries.
Send you marketing emails/newsletters (only if you opt-in).
Improve our website functionality and user experience.
Measure how well our advertising works, and show our ads to people likely to be interested.

3. Data Sharing and Third Parties

We do not sell your personal data. We typically only share your information with trusted third parties necessary to operate our business, such as:

Logistics Partners: To deliver your packages.
Payment Processors: To securely handle transactions.
Analytics Providers: To understand how visitors use our site (e.g., Google Analytics and Microsoft Clarity).
Advertising and Measurement Partners: We advertise on Meta’s platforms (Facebook and Instagram) and use two tools to measure it: the Meta Pixel, which runs in your browser, and Meta’s Conversions API, which sends the same events from our server. When you browse or place an order, we send Meta the event and its details — the items and the order value — together with your email address, phone number, name, city, state and postcode. Those identifiers are irreversibly scrambled (hashed) on our server before they are sent, so Meta can recognise an existing match without receiving your details in readable form. Your IP address and browser type are sent as they are, because Meta requires them to attribute the event.

4. Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

5. Contact Us

If you have questions about this Privacy Policy, please contact us at info@thecleancratefoods.com.